Increase Your Orders by Answering Questions

Written by ichatmedia on 6th October 2008, filed under marketing tips

Aside from offering promotions and slash your product prices, another way to increase revenue is to train your customer service to actually sell products.

But you should have a good customer service so that it brings customers back to you. Customer service is more than just keeping customers happy. It’s about revenue, because a lost customer means lost revenue and an unhappy customer can damage your reputation.

Here are few pointers in doing this marketing strategy:

You should include your signature file with all the questions you answer by e-mail. Your signature file should be no longer than 5 lines, 65 characters per line. Include your contact information, business name and an attention getting headline.
Tell people about the new products and services that you offer after you’re done answering their question(s) by phone. If they have already bought products from you in the past, offer them add-on or backend products.

If you’re using FAQ ‘Frequently Asked Questions’, include your banner ad on top of your FAQ site. You could also include a subscription form for your free e-zine on the site as well.

When you answer peoples questions by snail mail, include an insert advertisement for the products or services your business offers. Include your web site address, e-mail address, logo, slogan and other information on all marketing material you send.

Hope these few tips may help you in your business.

Business Quote of the Day:

“People forget how fast you did a job — but they remember how well you did it.” — Howard Newton

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